Toyota Prado
4.0L GXR

- FeaturesParking Sensors
AED 3,499.00 / month
We've put together a "Recommended" list of vehicles, just to make your life easier and more fun. They're pretty cool and you'll get great value for money.
4.0L GXR
AED 3,499.00 / month
When you subscribe to a vehicle with MOOV by Al-Futtaim, you'll get these all-inclusive benefits for your comfort, convenience and safety.
Comprehensive insurance with no hidden costs
Get your car delivered anywhere in Dubai, Sharjah and Abu Dhabi.
Always available and keen to help anytime, anywhere.
Swap your ride or package at subscription month’s end – or keep it!
MOOV by Al-Futtaim understands that different personalities have different styles and we made sure you’ll find the ride that matches you. We’d go anywhere for you but we don’t have to stick together forever. Think of us as your new BFF, without the commitment.
SubscribeWhether you like them sporty, practical or luxe, choose from a host of cars to get you back on the road.
It’s a start! This is how you get things MOOVing.
Upload the correct documents and we’ll keep them on record so we wouldn’t ask you for them again.
Our concierge team is fully committed to sticking to your schedule and delivering your car to you, wherever you are.
Choosing between latest and pre-owned vehicles depends on your priorities. The latest models offer the advanced tech and design, while pre-owned options are budget-friendly but still high quality. Both come with the Al-Futtaim Condition Certification, so choose what fits your lifestyle best.
Peep what our awesome customers say about MOOV by Al-Futtaim!
"I was intrigued by the outdoor ad of Moov by Al-Futtaim and was curious to know what is the subscription model. I love the fact that it's a convenient and fast solution at the same time. I subscribed to the car straight from my mobile, it made my life super easy. It gave me a sense of security that I have a car for the next 12 months and, I don't need to worry about the rate or the seasonality. The customer service is awesome; the other day I got a warning light that the battery of the key is running low. So I call them, "What do I need to do in this case?". It was not even an emergency and within an hour a technician was in my office, changing the battery of the key. That's what makes Moov by Al-Futtaim so unique to me."
Szilvia Bari
"No one is recognising me as much as I'm changing cars. It is unreal how easy it is to subscribe! Given my work requirements and the fact that I drive long distances, I am in need of a second car. I've searched online and easily found Moov by Al-Futtaim. I have dealt with Al-Futtaim previously and I highly trust their services. What I love about Moov is their fast service, the variety of choices and I don't pay anything extra. Moov is my new best friend!"
Seem Mahasneh
"Dealing with Moov by Al-Futtaim was simply "Excellent". Their services are exceptional. The booking was all through their website www.moovbyalfuttaim.com and then I got a Whatsapp message informing me that my car has arrived. This was a pleasant surprise to me. The Moov by Al-Futtaim team is very welcoming, enthusiastic and dealing with them is so smooth. What I really liked is their "Switch" option. "Switch" is the possibility to upgrade your car which can easily be done by email. I submitted a request to switch to a Jeep Cherokee, which has been approved just now. And I hopefully will receive my car within the next 48 hours. Moov by Al-Futtaim is the best company I've ever dealt with."
Mohamed Al Naqbi
"We've been together for a year now and it's fantastic so far. I think I was one of the first subscribers with Moov. Moov by Al-Futtaim has exceeded my expectations and they have offered me the brilliant level of freedom, flexibility and peace of mind that they promised. I just upgraded my car for the third time now. I always used to own my car but after being with Moov for a year now, I cant think about going back to buying car. The seamless experience with MOOV has made me realise that it's perfect for my dynamic lifestyle."
Omar Khali
"My last nine months have been incredibly stress-free. I sold my car to spare myself the hassle of ownership and maintenance and was looking for a flexible, long term, all-inclusive solution. I came across Moov by Al-Futtaim; it was digital. I uploaded my documents, confirmed by subscription, paid online and got the car delivered to my parking spot within hours. I recently had a flat tyre on my way to Ras Al Khaimah. Moov's support team fixed it and got me back on the road in no time. I can definitely say Moov has exceeded my expectations. It's time to "Moov" your way."
Anjani Kava
Quick answers to your queries. Can’t find what you’re looking for? Contact us at: moov.customercare@alfuttaim.com
It is the latest mobility service offering subscribers an all-inclusive vehicle package of their choice on a recurring basis. During the term of the subscription, all aspects of vehicle lifecycle such as insurance, service & maintenance and breakdown assistance are the responsibility of the subscription provider.
Your subscription comes with standard insurance coverage with excess liability of AED 1,500 in case of own or unknown third-party fault. A police report is mandatory in order to claim under insurance and must be provided in case of any accident or damage to the vehicle.
For complete peace of mind, we recommend that you select Super Collision Damage waiver option as this waives any financial liability accidental damage to the vehicle. A Police report is mandatory in the event of any vehicle condition.
Yes, a subscription can be cancelled prior to vehicle handover.
If a subscription is cancelled at least 24 hours prior to the scheduled delivery, no charges apply.
AED 250 is charged when a subscription is cancelled 3 hours or more prior to scheduled delivery.
AED 500 is charged when a subscription is cancelled 3 hours or less from scheduled delivery.
You will require the following documents to subscribe to MOOV:
No refund is provided for unused days of a subscription. MOOV encourages you to use the entire duration of the subscription.
You will receive the same vehicle type as the one on the website. Since we use images that are sourced in advance, we may not be able to match all the features such as colour and certain accessories that you see online. We will however ensure that you receive the same type (model & make) of the vehicle you have chosen.
If for any reason the subscribed vehicle is not available, we will provide you an alternate, similar vehicle and offer to swap it with the one you have initially subscribed at no extra cost. We’ll check with you first and agree on a time and location that is convenient for you.
First of all, we hope you’re ok! MOOV provides 24-hour breakdown assistance to its subscribers. Please contact us at 800MOOVAF immediately to inform us about the incident and the vehicle will be replaced on the spot.
In case of an accident (minor or major), the police (999) should be contacted simultaneously, and all required procedures should be followed to obtain a police report. The nature of the damage will determine when/whether the vehicle will be exchanged.
Once you decide to terminate your existing subscription, you should contact our Customer Care team at least 48 hours prior to your Subscription end date .
Early termination conditions and associated charges vary; refer to your subscription contract for details.
Pausing your subscription is not available at the moment.
Your subscribed vehicle will be picked by a MOOV associate at a mutually agreed time and location.
Moov will automatically deduct the monthly billing and Salik toll fee (if any) from the registered credit card on the anniversary date of the contract (Date of delivery).
Moov will provide a temporary replacement vehicle for required service and registration renewal.
• 2 AM – 7 AM: Free
• 7 AM – 9 AM (Weekdays): Dhs 4
• 9 AM – 5 PM (Weekdays): Dhs 6
• 5 PM – 2 AM (Weekdays): Dhs 4
• Sundays (7 AM – 2 AM): Free
Yes, all Salik tolls will include a 1.25 AED administration fee (inclusive of VAT) in your MOOV invoice.
For more details visit https://www.salik.ae/en/news/salik-announces-implementation-of-variable-toll-pricing-effective-january-31-2025
It is the latest mobility service offering subscribers an all-inclusive vehicle package of their choice on a recurring basis. During the term of the subscription, all aspects of vehicle lifecycle such as insurance, service & maintenance and breakdown assistance are the responsibility of the subscription provider.
Oh, big difference! Car subscription has the best of both worlds. It has the flexibility of a rental and the benefits of long-term leasing. It provides subscribers a unique, hassle-free solution where the products offered are tailored to suit you. It also rewards you for longer commitment while taking care of service and maintenance of the subscribed vehicle. A MOOV subscription allows you to choose a term, mileage allowance and a vehicle of your style to be delivered and collected at a place, date and time of your convenience. You can also switch to another package easily if you wish.
Subscription length can be from 1 to 18 months based on the package chosen at the time of the booking.
Monthly kilometers vary from 2000; 3000 and 5000 kilometers per month. Should you exceed your monthly kilometer allowance an additional cost of AED 0.53 per kilometer.
Subscription renewal is super easy, and it does not require you to do much. Subscriptions will be renewed automatically every 30 days. The renewal package is subject to change in the event of promotion package selection. Please refer to your contract for further details. At the renewal stage, the monthly subscription amount and any extra amounts dues (toll fees, traffic fines etc) will be deducted from the registered payment method.
Absolutely! With MOOV, you can subscribe to more than one vehicle at the same time. You can also add your family members as additional drivers. Just let us know!
Your subscription comes with standard insurance coverage with excess liability of AED 1,500 in case of own or unknown third-party fault. A police report is mandatory in order to claim under insurance and must be provided in case of any accident or damage to the vehicle.
For complete peace of mind, we recommend that you select Super Collision Damage waiver option as this waives any financial liability accidental damage to the vehicle. A Police report is mandatory in the event of any vehicle condition.
Yes, a subscription can be cancelled prior to vehicle handover.
If a subscription is cancelled at least 24 hours prior to the scheduled delivery, no charges apply.
AED 250 is charged when a subscription is cancelled 3 hours or more prior to scheduled delivery.
AED 500 is charged when a subscription is cancelled 3 hours or less from scheduled delivery.
Your subscription cannot be transferred, but you can add a friend as an additional driver.
However, you will continue to be the one legally bound by the terms of the subscription agreement.
That’s sweet of you! If the family member qualifies to drive in UAE, please contact us and ask to add them to the subscription as additional drivers as per the terms of your subscription agreement.
You can add one additional driver for free. Thereafter the cost is AED 150 per month for any additional drivers.
You will require the following documents to subscribe to MOOV:
Unfortunately, no. An Emirates ID is mandatory to subscribe with MOOV.
That’s a tricky one! Please upload your older driving licence while applying to subscribe and we’ll review your request. Anyone with a new UAE licence must have had a driving licence from another country for at least 1 year to be considered for qualification.
Acceptance or rejection of any subscription application is at MOOV’s discretion.
An Emirates ID is required in the initial stage of applying for a subscription, so you will need to have it while you’re putting in the request.
We accept any valid debit or credit card: VISA, Mastercard & AMEX credit card as a form of payment.
A credit or debit card is mandatory to be able to charge subscribers for any recurring or ad hoc charges such as the monthly subscription fee, toll fees etc. Your credit/debit card will also be used for a security amount at the time of subscription termination. This security deposit of AED 1500 will be used to deduct any post-subscription fees such as damage and/or traffic fines which may take longer to reflect against your account.
Your monthly subscription price includes the cost of your subscription, refueling charges and any optional extras such as additional insurance, mileage allowance etc. that you added as part of the package. Variable charges like Traffic fines and Toll fees are not part of your monthly subscription payment. They will be invoiced separately and will be charged weekly.
No, MOOV does not take any deposit. We will charge your monthly subscription at the beginning of each month and take a security deposit of AED 1500 at the time you return the subscribed vehicle to deduct any post-subscription fees such as damage and/or traffic fines.
Contact us on Contract Management Team and we will send you a secure payment link to update your records.
Any refunds that are due as part of subscription cancellation will be processed within 30 days of cancellation. Refunds will be done only through the Original Mode of Payment.
No refund is provided for unused days of a subscription. MOOV encourages you to use the entire duration of the subscription.
Payments are processed in a PCI compliant environment. PCI (Payment Card Industry) Data Security Standard is a global information security standard for organizations that handle customer credit/debit cards.
You will receive the same vehicle type as the one on the website. Since we use images that are sourced in advance, we may not be able to match all the features such as colour and certain accessories that you see online. We will however ensure that you receive the same type (model & make) of the vehicle you have chosen.
If for any reason the subscribed vehicle is not available, we will provide you an alternate, similar vehicle and offer to swap it with the one you have initially subscribed at no extra cost. We’ll check with you first and agree on a time and location that is convenient for you.
As a standard, the vehicle subscribed will not be changed unless it needs to be sold or serviced as per our internal sales policy. In such cases, the vehicle will be replaced with a similar vehicle.
Absolutely! We provide you the flexibility to choose a vehicle of your choice and we understand that you may change your mind. You can switch to a different vehicle type anytime during the subscription term with the condition that such change should happen at the end of a subscription month and you have cleared all outstanding dues on the current subscription.
Please don’t do that. Any repair, maintenance or checks on a subscribed vehicle should only be carried out by MOOV. Repairing a subscribed vehicle without approval from MOOV will be considered a breach of the subscription agreement.
Any damage recorded without a valid police report are subject to addition charges. Please refer to our Fair Wear and Tear guide as a guideline of chargeable and non-chargeable body condition. To request a copy of our guide click here Fair Wear & Tear Guide.
The vehicle you have subscribed for will have a sticker placed on the driver’s door that states the mileage at which the next service is due. It is the responsibility of the subscriber to inform MOOV as soon as the service is due and make the vehicle available on the confirmed date and time. Any damage to the vehicle that is found to be result of a delayed service will be the responsibility of the subscriber. You can schedule your vehicle service by contacting our Customer Care team. We recommend that you book your service in advance to ensure availability at our service centres.
First of all, we hope you’re ok! MOOV provides 24-hour breakdown assistance to its subscribers. Please contact us at 800MOOVAF immediately to inform us about the incident and the vehicle will be replaced on the spot.
In case of an accident (minor or major), the police (999) should be contacted simultaneously, and all required procedures should be followed to obtain a police report. The nature of the damage will determine when/whether the vehicle will be exchanged.
We do our best to match your expectations in terms of vehicle make, model, features and colour prior to delivering it to you based on availability. A vehicle swap based on colour preference will therefore not be possible.
Traffic fines, toll fees etc that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Here's the procedure for disputing a traffic fine using the ticket number provided in our invoice:
Dubai:
Abu Dhabi:
Sharjah:
Ajman:
Umm Al Quwain:
Ras Al Khaimah:
Fujairah:
Paying parking charges where applicable is the responsibility of the subscriber. MOOV is not responsible for these charges or for violations that may result from non-payment of parking fees.
Yes, the subscriber should ensure that the vehicle is not:
In addition, smoking inside a vehicle is strictly prohibited and will result in a penalty of AED 500.
Once you decide to terminate your existing subscription, you should contact our Customer Care team at least 48 hours prior to your Subscription end date .
Early termination conditions and associated charges vary; refer to your subscription contract for details.
Pausing your subscription is not available at the moment.
Your subscribed vehicle will be picked by a MOOV associate at a mutually agreed time and location.
Moov will automatically deduct the monthly billing and Salik toll fee (if any) from the registered credit card on the anniversary date of the contract (Date of delivery).
Moov will provide a temporary replacement vehicle for required service and registration renewal.
Yes, the original vehicle must be refueled to a full tank before handing it over to us. Moov will return the vehicle with a full tank after service or registration renewal to avoid extra refueling charges.
The temporary vehicle will be provided with a full tank and must be returned to us with a full tank to avoid extra refueling charges.
Traffic fine invoices are generated every Monday or Tuesday, except on holidays.
Traffic fines will be charged to the customer’s registered card once a week.
The Dubai Mall has implemented a barrierless parking system to enhance your parking experience. This system is currently applied to Mall of the Emirates and Deira City Centre
Dubai mall parking charges, fines, etc... that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
To pay for Mall of the Emirates and Deira City Center parking fees follow below steps:
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Dubai mall parking fines that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Unpaid parking fees may result in fines issued by the authorities. These fines will be invoiced to the respective agreement and must be paid accordingly.
Any disputes regarding fines must be directed to the authorities by the user. MOOV by Al-Futtaim will only communicate via invoices generated for fines posted on the portal by the authorities
Any fines incurred will be reflected in your invoice as follows: Fine Amount + 10% Administration Fee + VAT
For further information, you can contact - Customer Support at 800666823 or email at MOOV.CMT@alfuttaim.com
It is the latest mobility service offering subscribers an all-inclusive vehicle package of their choice on a recurring basis. During the term of the subscription, all aspects of vehicle lifecycle such as insurance, service & maintenance and breakdown assistance are the responsibility of the subscription provider.
Your subscription comes with standard insurance coverage with excess liability of AED 1,500 in case of own or unknown third-party fault. A police report is mandatory in order to claim under insurance and must be provided in case of any accident or damage to the vehicle.
For complete peace of mind, we recommend that you select Super Collision Damage waiver option as this waives any financial liability accidental damage to the vehicle. A Police report is mandatory in the event of any vehicle condition.
Yes, a subscription can be cancelled prior to vehicle handover.
If a subscription is cancelled at least 24 hours prior to the scheduled delivery, no charges apply.
AED 250 is charged when a subscription is cancelled 3 hours or more prior to scheduled delivery.
AED 500 is charged when a subscription is cancelled 3 hours or less from scheduled delivery.
You will require the following documents to subscribe to MOOV:
No refund is provided for unused days of a subscription. MOOV encourages you to use the entire duration of the subscription.
You will receive the same vehicle type as the one on the website. Since we use images that are sourced in advance, we may not be able to match all the features such as colour and certain accessories that you see online. We will however ensure that you receive the same type (model & make) of the vehicle you have chosen.
If for any reason the subscribed vehicle is not available, we will provide you an alternate, similar vehicle and offer to swap it with the one you have initially subscribed at no extra cost. We’ll check with you first and agree on a time and location that is convenient for you.
First of all, we hope you’re ok! MOOV provides 24-hour breakdown assistance to its subscribers. Please contact us at 800MOOVAF immediately to inform us about the incident and the vehicle will be replaced on the spot.
In case of an accident (minor or major), the police (999) should be contacted simultaneously, and all required procedures should be followed to obtain a police report. The nature of the damage will determine when/whether the vehicle will be exchanged.
Once you decide to terminate your existing subscription, you should contact our Customer Care team at least 48 hours prior to your Subscription end date .
Early termination conditions and associated charges vary; refer to your subscription contract for details.
Pausing your subscription is not available at the moment.
Your subscribed vehicle will be picked by a MOOV associate at a mutually agreed time and location.
Moov will automatically deduct the monthly billing and Salik toll fee (if any) from the registered credit card on the anniversary date of the contract (Date of delivery).
Moov will provide a temporary replacement vehicle for required service and registration renewal.
• 2 AM – 7 AM: Free
• 7 AM – 9 AM (Weekdays): Dhs 4
• 9 AM – 5 PM (Weekdays): Dhs 6
• 5 PM – 2 AM (Weekdays): Dhs 4
• Sundays (7 AM – 2 AM): Free
Yes, all Salik tolls will include a 1.25 AED administration fee (inclusive of VAT) in your MOOV invoice.
For more details visit https://www.salik.ae/en/news/salik-announces-implementation-of-variable-toll-pricing-effective-january-31-2025
It is the latest mobility service offering subscribers an all-inclusive vehicle package of their choice on a recurring basis. During the term of the subscription, all aspects of vehicle lifecycle such as insurance, service & maintenance and breakdown assistance are the responsibility of the subscription provider.
Oh, big difference! Car subscription has the best of both worlds. It has the flexibility of a rental and the benefits of long-term leasing. It provides subscribers a unique, hassle-free solution where the products offered are tailored to suit you. It also rewards you for longer commitment while taking care of service and maintenance of the subscribed vehicle. A MOOV subscription allows you to choose a term, mileage allowance and a vehicle of your style to be delivered and collected at a place, date and time of your convenience. You can also switch to another package easily if you wish.
Subscription length can be from 1 to 18 months based on the package chosen at the time of the booking.
Monthly kilometers vary from 2000; 3000 and 5000 kilometers per month. Should you exceed your monthly kilometer allowance an additional cost of AED 0.53 per kilometer.
Subscription renewal is super easy, and it does not require you to do much. Subscriptions will be renewed automatically every 30 days. The renewal package is subject to change in the event of promotion package selection. Please refer to your contract for further details. At the renewal stage, the monthly subscription amount and any extra amounts dues (toll fees, traffic fines etc) will be deducted from the registered payment method.
Absolutely! With MOOV, you can subscribe to more than one vehicle at the same time. You can also add your family members as additional drivers. Just let us know!
Your subscription comes with standard insurance coverage with excess liability of AED 1,500 in case of own or unknown third-party fault. A police report is mandatory in order to claim under insurance and must be provided in case of any accident or damage to the vehicle.
For complete peace of mind, we recommend that you select Super Collision Damage waiver option as this waives any financial liability accidental damage to the vehicle. A Police report is mandatory in the event of any vehicle condition.
Yes, a subscription can be cancelled prior to vehicle handover.
If a subscription is cancelled at least 24 hours prior to the scheduled delivery, no charges apply.
AED 250 is charged when a subscription is cancelled 3 hours or more prior to scheduled delivery.
AED 500 is charged when a subscription is cancelled 3 hours or less from scheduled delivery.
Your subscription cannot be transferred, but you can add a friend as an additional driver.
However, you will continue to be the one legally bound by the terms of the subscription agreement.
That’s sweet of you! If the family member qualifies to drive in UAE, please contact us and ask to add them to the subscription as additional drivers as per the terms of your subscription agreement.
You can add one additional driver for free. Thereafter the cost is AED 150 per month for any additional drivers.
You will require the following documents to subscribe to MOOV:
Unfortunately, no. An Emirates ID is mandatory to subscribe with MOOV.
That’s a tricky one! Please upload your older driving licence while applying to subscribe and we’ll review your request. Anyone with a new UAE licence must have had a driving licence from another country for at least 1 year to be considered for qualification.
Acceptance or rejection of any subscription application is at MOOV’s discretion.
An Emirates ID is required in the initial stage of applying for a subscription, so you will need to have it while you’re putting in the request.
We accept any valid debit or credit card: VISA, Mastercard & AMEX credit card as a form of payment.
A credit or debit card is mandatory to be able to charge subscribers for any recurring or ad hoc charges such as the monthly subscription fee, toll fees etc. Your credit/debit card will also be used for a security amount at the time of subscription termination. This security deposit of AED 1500 will be used to deduct any post-subscription fees such as damage and/or traffic fines which may take longer to reflect against your account.
Your monthly subscription price includes the cost of your subscription, refueling charges and any optional extras such as additional insurance, mileage allowance etc. that you added as part of the package. Variable charges like Traffic fines and Toll fees are not part of your monthly subscription payment. They will be invoiced separately and will be charged weekly.
No, MOOV does not take any deposit. We will charge your monthly subscription at the beginning of each month and take a security deposit of AED 1500 at the time you return the subscribed vehicle to deduct any post-subscription fees such as damage and/or traffic fines.
Contact us on Contract Management Team and we will send you a secure payment link to update your records.
Any refunds that are due as part of subscription cancellation will be processed within 30 days of cancellation. Refunds will be done only through the Original Mode of Payment.
No refund is provided for unused days of a subscription. MOOV encourages you to use the entire duration of the subscription.
Payments are processed in a PCI compliant environment. PCI (Payment Card Industry) Data Security Standard is a global information security standard for organizations that handle customer credit/debit cards.
You will receive the same vehicle type as the one on the website. Since we use images that are sourced in advance, we may not be able to match all the features such as colour and certain accessories that you see online. We will however ensure that you receive the same type (model & make) of the vehicle you have chosen.
If for any reason the subscribed vehicle is not available, we will provide you an alternate, similar vehicle and offer to swap it with the one you have initially subscribed at no extra cost. We’ll check with you first and agree on a time and location that is convenient for you.
As a standard, the vehicle subscribed will not be changed unless it needs to be sold or serviced as per our internal sales policy. In such cases, the vehicle will be replaced with a similar vehicle.
Absolutely! We provide you the flexibility to choose a vehicle of your choice and we understand that you may change your mind. You can switch to a different vehicle type anytime during the subscription term with the condition that such change should happen at the end of a subscription month and you have cleared all outstanding dues on the current subscription.
Please don’t do that. Any repair, maintenance or checks on a subscribed vehicle should only be carried out by MOOV. Repairing a subscribed vehicle without approval from MOOV will be considered a breach of the subscription agreement.
Any damage recorded without a valid police report are subject to addition charges. Please refer to our Fair Wear and Tear guide as a guideline of chargeable and non-chargeable body condition. To request a copy of our guide click here Fair Wear & Tear Guide.
The vehicle you have subscribed for will have a sticker placed on the driver’s door that states the mileage at which the next service is due. It is the responsibility of the subscriber to inform MOOV as soon as the service is due and make the vehicle available on the confirmed date and time. Any damage to the vehicle that is found to be result of a delayed service will be the responsibility of the subscriber. You can schedule your vehicle service by contacting our Customer Care team. We recommend that you book your service in advance to ensure availability at our service centres.
First of all, we hope you’re ok! MOOV provides 24-hour breakdown assistance to its subscribers. Please contact us at 800MOOVAF immediately to inform us about the incident and the vehicle will be replaced on the spot.
In case of an accident (minor or major), the police (999) should be contacted simultaneously, and all required procedures should be followed to obtain a police report. The nature of the damage will determine when/whether the vehicle will be exchanged.
We do our best to match your expectations in terms of vehicle make, model, features and colour prior to delivering it to you based on availability. A vehicle swap based on colour preference will therefore not be possible.
Traffic fines, toll fees etc that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Here's the procedure for disputing a traffic fine using the ticket number provided in our invoice:
Dubai:
Abu Dhabi:
Sharjah:
Ajman:
Umm Al Quwain:
Ras Al Khaimah:
Fujairah:
Paying parking charges where applicable is the responsibility of the subscriber. MOOV is not responsible for these charges or for violations that may result from non-payment of parking fees.
Yes, the subscriber should ensure that the vehicle is not:
In addition, smoking inside a vehicle is strictly prohibited and will result in a penalty of AED 500.
Once you decide to terminate your existing subscription, you should contact our Customer Care team at least 48 hours prior to your Subscription end date .
Early termination conditions and associated charges vary; refer to your subscription contract for details.
Pausing your subscription is not available at the moment.
Your subscribed vehicle will be picked by a MOOV associate at a mutually agreed time and location.
Moov will automatically deduct the monthly billing and Salik toll fee (if any) from the registered credit card on the anniversary date of the contract (Date of delivery).
Moov will provide a temporary replacement vehicle for required service and registration renewal.
Yes, the original vehicle must be refueled to a full tank before handing it over to us. Moov will return the vehicle with a full tank after service or registration renewal to avoid extra refueling charges.
The temporary vehicle will be provided with a full tank and must be returned to us with a full tank to avoid extra refueling charges.
Traffic fine invoices are generated every Monday or Tuesday, except on holidays.
Traffic fines will be charged to the customer’s registered card once a week.
The Dubai Mall has implemented a barrierless parking system to enhance your parking experience. This system is currently applied to Mall of the Emirates and Deira City Centre
Dubai mall parking charges, fines, etc... that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
To pay for Mall of the Emirates and Deira City Center parking fees follow below steps:
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Dubai mall parking fines that you incur during the subscription are paid by MOOV directly to the relevant authorities. You will be invoiced for these charges under the subscription agreement.
A subscriber should never pay fines to anyone except MOOV as that may cause a duplication in payment, and you will be responsible for requesting a refund from the government authorities.
Unpaid parking fees may result in fines issued by the authorities. These fines will be invoiced to the respective agreement and must be paid accordingly.
Any disputes regarding fines must be directed to the authorities by the user. MOOV by Al-Futtaim will only communicate via invoices generated for fines posted on the portal by the authorities
Any fines incurred will be reflected in your invoice as follows: Fine Amount + 10% Administration Fee + VAT
For further information, you can contact - Customer Support at 800666823 or email at MOOV.CMT@alfuttaim.com